Support for Social Rental Management
ALOTRA has extensive experience in the real estate management of sites and buildings occupied by socially disadvantaged populations. But it has also developed over the years a real skill in the social support of people in great difficulty and this, in places of complex housing (social housing, family land, so-called sensitive cities, reception areas for people of travel, slum).
ALOTRA has been able to adapt and offer innovative support actions that meet the needs of the public, state services and donors, enabling it to develop skills in urban and social work missions.
Our primary mission is to support the contracting authorities and to support the inhabitants, by bringing our expertise in the management of complex situations and programs, to "reach out" to their audience as close as possible to the field. Whatever the context, the approach of the Social and Urban Engineering Department of Alotra is detailed.
It is a question of taking into account the social and economic fragility of the populations and of remedying the deficit of local social services by ensuring a social watch and a prevention action, but also to accompany a population in a perspective of standardization of rental management (rights and duties of the tenant, prevention of debt, control of fluids, decohabitation, over / under occupation, etc.).
Management of rental arrears
The social park is increasingly the victim of rent arrears. Small debts (water, rental charges) are increasing. These unpaid situations arise from various, foreseeable (precarious employment, development of over-indebtedness situations, multiple consumer credits, etc.) or unpredictable (tight budget, health problems, family situations) reasons. A non-negligible part of HLM tenants encounter payment difficulties almost chronically.
This action is part of a global project to support indebted households towards a resumption of payments, a stabilization of debt and ultimately a reduction in rental debt. This support can range from pre-litigation to litigation, or even more.
It therefore aims to reduce arrears, stabilize the household's financial situation and more generally it promotes better prevention of evictions. It relies on proximity and the bond of trust between tenant / ALOTRA / Lessor, according to a virtuous circle of seeking solutions and maintaining commitments.
Residential mobility
The residential route corresponds to the evolution over time of housing needs. These evolve according to changes in situation, in particular the number of people who make up the household and the financial means. We are also talking about residential mobility.
Its objective: organize the release of housing no longer corresponding to the situation of families by offering them housing better suited to their current needs by facilitating geographic changes within the housing stock.
The residential journey therefore has as a prerequisite the construction with the household of a realistic mobility project and in line with the current rental market . Support work for the household, or even for the lessor, is therefore more than necessary and it declines in several phases and with the help of tools that we adapt to the needs and expectations of each.
Support for rental management of a new residence
This action is part of a global project of appropriation of a new residence by newly installed tenants. It aims to support the rental management of the lessor by linking it with the adapted management system worn by ALOTRA.
It aims to mobilize the inhabitants, by empowering them through educational actions, information and training in internal regulations, the rules of living together and existing systems (collection of household waste, etc.).
Often, as soon as a new home is delivered, damage appears: "broken front door windows", "speed reducers to the stairwell door torn off", "destroyed alarm push buttons". Sometimes, in addition, there is a state of cleanliness which leaves something to be desired, due to bad behavior on the part of certain tenants.
These degradations can be a source of conflict between tenants, on the one hand those who try their best to keep the residence clean and on the other hand, those who are identified as disruptive and causing nuisance.
The operator ALOTRA thus offers educational work with tenants, articulated with the lessor's strategy and the interventions of other community stakeholders in the territory .
During home visits, ALOTRA maintains and reinforces the landlord's speech concerning the proper appropriation of the residence, respect for the common areas and the facilities. During these home visits, the ALOTRA team exchanges with residents in order to objectify the situation as much as possible and allow the lessor to have a report and prospects for intervention.